Executive Assistant, Student Helpdesk, Permanent, part-time, term-time, Maynooth University Student Services

The Maynooth University Student Helpdesk is part of the university’s commitment to provision of services to students. The Student Helpdesk is intended to be a central contact point for student queries, with the aim that the helpdesk will respond to routine queries and refer non-routine queries to the appropriate unit within the university. The Helpdesk team works with other units in the University to expand the range of queries that can be managed directly and on an end-to-end basis. The Helpdesk operates using digital channels alongside multiple on-campus helpdesks. In addition to the student-facing service, the Helpdesk is also responsible for and involved with many student focused initiatives.

We are seeking an Executive Assistant to join the team on the Student Helpdesk. In this front facing role, the successful candidate will manage student queries, support the Helpdesk team and wider Student Services team, and contribute to the planning and delivery of initiatives and projects as they arise. The Executive Assistant will manage student queries via telephone, email, live chat, and in person, while executing the day-to-day administrative functions of the Student Helpdesk. They will report to the Team Leader and work closely with the Senior Executive Assistant to understand workflow priorities.

Candidates should be passionate about working in a student facing role in a dynamic setting. The successful candidate must demonstrate confidentiality and discretion in all interactions with students and have experience of completing concurrent tasks, with an excellent attention to detail and accuracy in their output. As the Student Helpdesk Team is part of Student Services, within the Office for Students & Learning, the successful candidate should understand and have empathy with the mission, ethos, and overall approach of Student Services.

Salary:

Executive Assistant (2025):                    €32,030 – €48,430 p.a. (13 points)

Appointments will be made in accordance with public sector pay provisions.